Support & Help Center
Questions about your account, a payment, or a video that did not come out the way you expected? This page covers the fastest ways to get help. Messages are answered by the team, usually within one business day.
Contact us
The quickest channel is e-mail: support (at) akyosa (dot) com. Include the e-mail address of your AKYOSA account and, when the question concerns a specific video, the project name — you can copy it from the project page in your dashboard.
Generation questions
Most videos are ready within a few minutes. If a generation fails, the credit is refunded to your account automatically and the project page shows what happened. You can retry immediately with the Regenerate button, or adjust the prompt and create a new project from the dashboard.
Billing, refunds & cancellation
Subscriptions are handled by Stripe and can be cancelled at any time from the billing page in your dashboard — access stays active until the end of the paid period, and cancelling switches the account back to the free plan. For a charge you do not recognize or a refund request, write to us with the date and amount and we will sort it out.
Account & data requests
You can delete individual projects from the dashboard at any time. For a full account deletion or a copy of your data, send the request from the e-mail address of the account. Details on what we store and for how long are in the Privacy Policy and the Terms of Service.